Differences Between Customer Service and Customer Support: Why Both Matter?

Customer service has customer support but customer support doesn’t have customer service. Confused? Well, let’s get it this way! Customer service includes processes that revamp the total experience of customers. However, customer support is a narrower term, to be precise, a sub-part of customer service. It only involves answering customer queries and assisting them with products and services.
https://konnect.kutumbh.com/bl....ogs/differences-betw

How HR Support Solutions Can Improve Employee Satisfaction and Retention?

Employee management forms an organisation’s core and because of that, a strong HR team is essential for every business. From initiating employee engagement and taking care of employee compensation and well-being to enhancing a company’s work culture, HR can cover everything!
https://konnect.kutumbh.com/bl....ogs/how-hr-support-s

How AI is Revolutionizing Customer Service and Support?

In the present scenario, artificial intelligence (AI) has secured a prominent role in customer support services. AI has the ability to mimic human behaviour and intellect and can accurately resolve queries. Businesses are resorting to AI to gear up their customer experience through personalised chats and fast and quality responses to customer inquiries.
https://kutumbhkonnect.wordpre....ss.com/2024/11/11/ho

10 Best Practices for Delivering Outstanding Customer Service and Support

A customer support team that actively adheres to client calls and product or service-related enquiries and takes their suggestions and feedback seriously can initiate customer loyalty and retention for your business. Hence, successful businesses must have strong customer service and support teams.
https://kutumbhkonnect.wordpre....ss.com/2024/11/08/10

How 24/7 Customer Support Enhances Customer Satisfaction and Loyalty?

As per an Influx report, the number of customer support teams available for service 24*7 only amounts to 28%. Customers tend to be inquisitive and they want their needs and preferences to be met with proactiveness. If their demands are met, queries are resolved quickly and they are guided through products and services in detail, they become more satisfied than ever.
https://kutumbhkonnect.wixsite.....com/kutumbh-konnect